Maya Boutique Hotel & Spa

We were glad to chose this small hotel, mainly because of its location. It is walking distance to the old town (very bustling area!) and 10-15 minutes all around you can find so many sightseeing spots and especially coffeeshops and restaurants (we can recommed “The Little Hanoi” and “Bancong”). The room was large, with free water and clean towels daily, very clean and a quite big bathroom that was very good aired. Breakfast has several options to order hot dishes (scrambled eggs, fruit pancakes etc). The communication with the hotel was especially good, the young people at the front desk are very professional and speak good English and they are available 24 hours.

I booked the room with a balcony and could not be happier. I could stay in my room all day and just watch the busy Hanoi streets from the balcony and it would still give me the whole experience. It is located right in the center, within Old Quarter so very accessible to restos and cafes. Walking distance to everything. The room is clean with a large cabinet for storage. Bathroom is clean. The staff were friendly and nice. I had an issue with the lock on balcony but they immediately addressed it. I would most likely get the same room if I were to visit Hanoi again. The only thing I would ask is for them to upgrade their pillows, that’s about it.

I recently had the pleasure of staying at this hotel in Hanoi's Old Quarter, and I can definitely recommend it. The location is unbeatable, right in the heart of the historic district, within walking distance to all the main attractions.  My room was spacious, offering a view of the bustling streets below. While Hanoi is a lively city and some street noise is to be expected, it was at a level that did not disturb our stay or sleep. The breakfast was simple but fresh and tasty, with eggs made to order.  However, the real standout was the hospitality of the staff. They went above and beyond to ensure we had a wonderful stay, attending to our every need with warmth and professionalism. They even arranged day trips for guests, collaborating with local operators to provide authentic experiences. Although we booked our tours elsewhere this time, we now know to trust the hotel’s recommendations for our next visit. The airport pickup and drop-off arranged by the hotel were incredibly convenient and reasonably priced, making our arrival and departure smooth and stress-free. Overall, this hotel provided a perfect blend of location and exceptional service. We will definitely be staying here again on our next trip to Hanoi.

My stay at the hotel was absolutely incredible! The room was super comfortable and always sparkling clean, thanks to the wonderful staff. I loved the location; it was perfectly situated near the areas where the roads were often closed for pedestrian traffic and bustling markets. I had a blast trying traditional Vietnamese food at the street restaurants just a block away. The star of my experience was definitely Vy, the manager at the front desk! After a tiring two-week motorcycle trip in Thailand and a mountain climb in Borneo, I really needed some relaxation. I had originally planned a tour in Hanoi, but when that fell through, I found myself with a whole week free in the city. Vy greeted me with the biggest smile and let me know my room had been upgraded—what a surprise! She took the time to share all the fantastic features of the hotel and gave me lots of tips about Vietnam. Breakfast was excellent, with options from a buffet and a menu, and every morning, Vy would greet me with such enthusiasm. By the second day, she even remembered my order! She was genuinely interested in my plans for exploring Hanoi. When I told her I’d be riding the hop-on, hop-off bus for a bit, she excitedly marked a bunch of must-see attractions on the map. I checked out places like the Temple of Literature, the Women’s Museum, Hoa Lo Prison, and Dong Xuan Market—each one was a wonderful experience. I kept busy every day and met so many fantastic people during my stay. As my time in Hanoi was wrapping up, Vy suggested I visit Ha Long Bay and Binh Minh. If you have to choose just one, I’d definitely recommend Ha Long Bay. It was such an unforgettable experience!I went for both and had a great time at each! Vy booked both of these excursions for me and also suggested that she book my taxi to the airport.

THIS EXPERIENCE IS MORE THAN AMAZING IN THAT PROFESSIONAL, OUTSTANDING HOTEL. STARTING WITH THE AMAZINGLY VY! VY WAS HELPING AND SUPPORTING IN HER BEYOND JOB SO HER JOB IS TO ASSIST US IN OUR ROOM bla bla.. like any other receptionist BUT VY WAS HELPING IN EVEN WHEN WE ASKED HER ABOUT PLACES TO VISIT , SHE IMMEDIATELY WROTE A PAPER WITH A FULL ILLUSTRATION OF EVERY SINGLE DETAIL INSIDE IT ABOUT THE FASCINATING PLACES TO VISIT AND WE DID AS PER HER ADVICES AND IT WAS AMAZING! We asked her about places to buy properties and goods and immediately as USUAL SHE ASKED HER FRIEND AND TOLD US AND AS PER HER WORDS WE WENT AND WE SUCCEEDED BOUGHT OUR THINGS. Emotionally support was even there ! SHE USED TO CALL US ON THE PHONE TO WAKE US UP DURING THE TRIPS DAYS THAT WE SHOULD HAVE WOKE UP early. AFTER EVERY AND EACH TRIP WHEN WE COME BACK SHE USED TO “SMILE” like an angel and ask us how was it ? Did u face any obstacles?…. LOTS AND LOTS OF CARING THAT I CANNOT EVEN DESCRIBE.😍 IN THE BREAKFAST SHE USED TO OFFER BEYOND HER BEST AS USUAL AND SHE WAS MIND FULL THAT SHE MEMORIZED OUR BREAKFAST EVERY DAY AND SHE PREPARED IT ONCE SHE SAW US😘 VY !! Thanks a lot for everything VY!! YOU DID BEYOND AND ABOVE WITH US IN THIS TRIP VY!! Without u , this TRIP WOULDN’T HAVE BEEN THE BEST! Thanks couldn’t be enough you DO CARE ABOUT EVERYTHING, EVERYONE IN THIS HOTEL. VY!! YOU ARE HARDWORKING , working beyond and above🩷.